TRACK & TRACE

Frequently Asked Questions

for Track and Trace

  • A tracking number or ID is a combination of numbers and possibly letters that uniquely identifies your shipment for national or international tracking.  

    Usually, the shipper or online shop is able to provide the tracking number or ID. If you have ordered a product in an online shop, the confirmation email or shipment tracking notification often contains the tracking number or ID.
    If not, please contact your shipper or online shop.

    For examples of the tracking numbers used on DHL shipments, please click here.  

  • Tracking events usually appear 24-48 hours after receiving the Track and Trace ID. In general, once the shipment has reached our facility, a tracking event will appear.

  • Please make sure you entered the correct tracking number in the correct format (explanations and examples of national and international tracking numbers are further up this site). If your tracking ID is not working, please contact your shipper or online shop.

  • If you do not have a tracking number, we advise you to contact your shipper. However, if you have other shipping reference numbers, they may work using shipment tracking systems of the specific business unit in charge of the shipment (for example: DHL Express or DHL Freight).

Frequently Asked Questions

for Track and Trace

  • Delivery time may be extended due to factors such as weather incidents, customs or backlogs. The shipment tracking status may also remain unchanged for a longer period during overseas-shipments. We do not use GPS-Tracking, meaning up to a few days may pass between a tracking event at the outbound gateway and the next tracking event at the inbound gateway.

    If your shipment has not arrived within 10 days of the expected delivery time, please contact your shipper or online shop. The shipper or online shop can start an investigation for lost items.

  • Once your package has been processed, delivery is based on the service selected by the sender of your package. This is usually no longer than 2-3 business days.

  • Sometimes several shipments use the same tracking number. If that is the case, we display the first ten results. If you have one, please try using a container number or reference on this page, or contact us.